AL-Thobhany had been established, on Mars 2004, with a main aim in covering the gap of specialized and professional support for IT LAN/WAN communication & security solutions plus discriminative Power & Solar Solutions (Green Power Solutions) as well as other professional IT solutions. We are acquiring the philosophy of delivering a prompt leading IT security, networking support services and Specialized Power Solutions that meet our market demands.
Highly skilled IT and other professionals, atAL-Thobhanywhichprovide the entire gamut of solutions that begin from pre-sales consulting to implementation of customized solutions for a wide range of customers to ensure well defined road map of business activities.
AL-Thobhanybelieves its true strength found in the potential of associated and skilled team. Associated work with high skills, in an environment of trust and confidence, is giving the company its strength, stability, and progress.
a) Short Term Goals:
- Starting the business activity with certified support team for the leading networking products in the world likeD-Link, TP-Link, cisco&.Sandisk,wetrondigitalhdd,Seagatehdd,EtonCables,Critivies headphone and speaker
Having certified technical team also in Microsoft products as part of the support activities.
- Having a well reputed partnership with main servers vendors like HP, DELL and IBM
-Havinga well reputed and qualified service centre for almost all IT solutions hardware to do all first line support activities for companies ,organization , and in-house repair.
-Havinga well reputed and skilled technical team in providing power and solar solutions.
Having Certified Sales and Pre-Sales engineers for most of the above products
Long Term Goals:
- By building the infrastructure for a proliant specialized and discriminated Service and Support Company that can provide full authorized and certified solutions, quality service and professional support activities
- By building certified team in network cabling infrastructure using the state of art structured cabling systems with all certification test results that ensures an effective cabling system and highest performance.
With those targets in mind,AL-Thobhanyhad acquired, and invested on building the required resources in all related milestones like human beings, tools and technology updatesBusinessDisturbution
AL-Thobhanyis a business partner for the following leader companies:
- Batteries LONG,Rocket,Narada, Northstar,,EverExceed) all of Types GEL, AGM Batteries and Small Batteries
-Controller (Copex MPPT and PWM ) all of size
-Su-Kam Power Systems Ltd (India)
-Tripplite Inverter Pure sine Wave
Our Services & Activities
AL-Thobhanyoffers the following activities:
i) Sales activities: Our new showroom serves
- All IT related hardware, software, computers, Laptops , desktop, printers, Toners ,accessories and peripheral.
- Passive data cablingsystems like UTP and fiber optics.
- Voice cabling systems for telephone lines
- Power Systems (UPS) Solutions.
- Electrical power cabling systems.
- Green Power (Solar) solutions for long backup time and rural areas.
- Monitoring and control systems (CCTV).
- Active networking solutions from Cisco, D-Link,TP-Link and Linksys.
- Antivirus protection software from NOD32 (Eset Software), Norton , and Kaspersky Labs.
-Internet access control and monitoring with the support of Bluecoat systems.
*) Standard Support Activities:
- Local Area network (LAN) cabling infrastructure.
- Wide area network (WAN) support and setup.
- Warranty support as per the manufacturers policies.
- On-site support during office working hours.
- Phone in assistant and support..
- Standard response time of next business Day (NBD).
**) Extended Support Activities:
- On site service and support with a response time of 24hours.
- Annual maintenance agreements with extended support time of (24X7) for mission critical business customers.
- IT-Consultation to build a well secured LAN/WAN infrastructure.
- Integrated security solutions with closed camera TV monitoring systems.
Service & Support Structure
In order to achieve the previously mentioned goals, and to be capable of providing an efficient and professional support,AL-Thobhanyhad started its technical support and service activities with the following main units or sections:
1) Computer Maintenance section:
This Section is providing our customers with all front-line and medium level technical support,
operated with two qualified and well experienced engineers; for supporting:
- Personal computers in both hardware and software installation and troubleshooting.
- Server's hardware and software installation and troubleshooting.
- Basic Network Cabling troubleshooting.
All engineers are with along practical experience as well as Microsoft certifications.
2) Networking and Solutions Section:
As supporting networks with professional security services was our mission core philosophy,AL-Thobhanyhad established this section with
our engineers capable of capturing the rapid growth of this market sector by providing:
- All needed Pre-Sales Support Consultation.
- Propose efficient and cost effective solutions to our customers.
- Provide the IT market with professional proposals for Internet and security solutions.
- Designs and implementations of local area network (LAN) with the use of structure cabling systems in coordination with the giant companies in this field like
- Design and implementations of wide area network (WAN) using the latest data communication technologies
- Designs and implementations of Solar & UPS Power Systems required in almost all data networking environments that ensures proper and stable electrical power delivery.
3) Customer Service Section:
As customer service is one of the key factors of a successful service company,AL-Thobhanyhad realized this fact and created this section to look after:
- All customers service requests and complaints.
- Follow up for all sales requests from our clients.
- Ensure an on-time service delivery.
- Perform all call tracking and logging using an automated software package for customer service activities.
- Ensure a customer satisfaction by attending regular surveys, questionnaires and customers visits to evaluate our service quality and value.
- Generate all needed reports for all company activities in terms of efficiency and productivity.
- Spare parts control and inventory management to ensure a proper buffer of spare parts.
- All customer financial accounts and billing for delivered services.
4) Sales Section:
-IT Section Sales: (6- representatives)
To provide all needed assistance for our customers in sales issues and presales evaluation and consultancy. This section is operated with
two qualified sales engineers working together with the support of our technical team.
5) Our Support Branches:
We recognized the need for having support arms in most of the major cities like Aden, Hodeidah, Taiz and Moukalla to enhance and support our existence there as well as to provide professional and non stop business to our clients at any nearby location.
One high qualified engineer is available in each branch.
Our Customers References
* ) Governmental Sector:
- Ministry Of Oil.
- National Information Center
- Geological Survey and Mineral Resources Authroity
- Social Development Fund.
- Custom Authority.
- National Water Resources Authority
- Safer Exploration & Production Oil Company.
- General Authority for Survey, Land and Urban Planning
- YemenTrack LLC. Juniper Security Solution
- Ministry Of Technical Education & Vocational Training
- General Investment Authority(GIA).
**) Banking Sector:
- Central Bank Of Yemen
- Arab Bank
- Yemen Bank for Reconstruction and Development.
- Tadhamon International Islamic Bank.
- Yemen Commercial Bank.
- International Bank of Yemen
- Yemen Kuwait Bank.
- Yemen Gulf Bank.
- United Bank Ltd
- Yemen-Bahrain (Al-Shamil) Bank
- National Bank of Yemen
- Al-AmalMicroFinance Bank.
- Qatar National Bank (QNB)
***) Private Sector:
- Saleh& Al-Aujan Company.
- United Insurance Co.
- UniveristyOf Science & Technology Hospital.
- Yemen Papers Manufacturing Company.
- HayelSaeedAnam& Co.
- Al-Saeed Trading Co.
- Sana’a Community College.
- TATCO- Yemen.
- Al-Kuraimi Exchange Co.
- Swaid Exchange Company
****)GSM Companies & Service Providers:
- MTN –Yemen.
- SabaFon GSM Company.
- Yemen Mobile CDMA Operator.
- YemenNet (Main Internet Provide).
****) InternationalOrganizations&Oil Companies:
- German Technical Cooperation (GIZ)
-World Food Program (WFP)Installed Solar system power
-Food and Agriculture Organization Of The United Nations( FAO)Installed solar system power
-United Nations Development Programme (UNDP)Installaed solar system power
-International Committee Of the Red Cross (ICRC)
- Saudi Embassy in Yemen.
- The European Community Delegation.LAN Cabling, and toners